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40%
of all adults have social anxiety, and 75% of all adults
experience anxiety at a party with strangers - Dr.
Bella De Paulo, People Often Can't Judge How They Impress
Others
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A
2003 study co-sponsored by Johns Hopkins University
found that 65% of surveyed employees witnessed what
they considered to be uncivil behavior in their workplace.
70% contemplated leaving their jobs as a result
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Front-line
professionals reflect directly on the bottom line of
a business and companies are recognizing that etiquette
and protocol knowledge is a form of business intelligence
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Peter
Drucker was quoted as saying "Be ready or be lost.
If you don't think globally you deserve to be unemployed
and you will be" - Business Week
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Any
company seeking a competitive edge should consider this:
An overwhelming 84% of respondents in the John Hopkins
study believed that efforts to improve civility in their
workplace would increase their personal productivity.
Sadly, though, more than a third (36%) said their company
had no policy regarding professional interpersonal contact,
or one that they were aware of
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Less
than 30% of U.S. business persons sent abroad can be
expected to succeed. Training for employees prior to
an overseas assignment can save companies tens of thousands
of dollars, benefit the employee, and increase the company's
chances of being successful - The Wall Street Journal
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