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| INTERNATIONAL
PROTOCOL - For Today's Global Executive |
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Air
travel has shrunk distances and technology has brought
continents closer. By punching eleven digits into
a computer, you can speak to anyone from Shanghai
to San Francisco . This means, that today we are interacting
with many, many more people from many more cultures
than at any other time in the history of the world.
It has become increasingly important to understand
the different cultures to conduct business overseas
and build lasting relationships.
Topics include: Pre-Meeting Research - Business
Communication & Negotiations-Understanding Rank
and Status - Forms of Address - Business Card Protocol
- Making Introductions- Eye Contact in Different Cultures
- The Power of the Handshake - Understanding of the
Client's Culture - Offensive Gestures - High and Low-Context
Behavior - Gift-Giving - Body Language
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| BUSINESS
ETIQUETTE - Be a shining star in the corporate world
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Companies
have recognized that etiquette and protocol knowledge
is a form of business intelligence. They are looking
for performers who can "outclass the competition
" by handling any business situation with élan,
from a business meeting to a cocktail party. Be a
part of this small group of executives who see rising
incomes, rapid promotions and slip smoothly into the
seats of power.
Topics include: Protocol for Business Introductions
-The Power of Handshaking-Business Card Protocol -
Conducting "small talk" - Forms of Address
- Business Meeting Protocol - The Art of Remembering
Names - Making Eye Contact - Handling Customers and
Competitors - Improve your Mingling Skills.
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| PRESENTATION
SKILLS - Outclass the Competition |
Presentations
skills are very useful in today's corporate world
- for generating business, training, public- speaking
and self-development. All of us can learn the secrets
used by experts to become competent and extremely
confident when speaking to either a large audience,
chairing a meeting or making face to face client presentations.
Be a part of this practical, fast-paced workshop which
offers guidance on making superior presentations.
We help you develop content and teach you powerful
delivery techniques, all in a supportive environment.
Topics
include:
Writing a Presentation - Openers & Closers -
Vocal, Visual and Verbal Components - Gestures -
Eye Contact - Working with Audio Visual Equipment
- Mock Sessions - Strategies for Reducing Anxiety
- Handling the Microphone- Handling Q & A Session
- Impromptu Speaking - Voice Modulation - Accent Polishing
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| WORK
A ROOM - Strategies for Networking & Mingling |
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According
to the Shyness Research Institute, 88 percent of men
and women feel shy at some point. This goes to show
that talking to a complete stranger is very frightening
for today's executive. Whether it is a cocktail party
or a business club meeting, develop the skills needed
to attract customers or woo venture capitalists. That's
the reason companies are looking for persons who can
network effectively in social and business settings.
Learn the tips and tricks to gain the confidence needed
to network and mingle.
Topics include: Pre-Meeting Strategy - Entering
a Room - Conducting "Small Talk" Made Easy
- Remembering Names - The Power of a Handshake - Making
Introductions - Handling Food & Drinks - Business
Card Protocol - Positive Body Language - Dos and Don'ts
of Mingling.
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| DINING
FINESSE - Dine like a Diplomat |
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Today's
executives conduct a sizeable part of their business
over a meal. Table manners are visible signals of
the state of our manners and are essential for business
success. Gain the confidence to handle any meal with
distinction & class and concentrate on the business
at hand. The class includes visual dining tutorials
and the meal, which is supervised by the instructor.
Topics covered: A Six-course sit-down meal
accompanied with Wine - Business Entertaining - Duties
of the Host, Hostess and the Guest - Napkin Etiquette
- American & Continental Styles of Eating - Toasting
- Posture at the Table - Different Glassware, Silverware
& Flatware - Business Conversation at the Table
- Handling Accidents with Confidence - Do's and Don'ts
of Dining - Seating Styles - Eating Difficult Foods
"The world was my oyster, but I used the wrong
fork." -- Oscar Wilde
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| DRESSING
FOR SUCCESS - Improve your "Visual Resume" |
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Learn
to create a lasting impression by dressing for the
boardroom and not the backroom. By teaching you the
components of dressing, we help you build an appropriate
work wardrobe. Build your professional image and visibility
by turning from an "underling" to "crisp".
After all, you only get one chance to make a good
first impression!
Topics include: Traditional Business Dressing
- Blending Colors - Accessories - Business Formal
- Business Casual - Planning a Wardrobe - Traveling
Smart - Quality, Style & Fit - Taking Care of
Clothes - Strategies for creating the "Look"
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| BOARDROOM ETIQUETTE |
In today's business environment, a board is comprised of individuals from various industries. All industries have varying cultures of doing business and these differences will generally carry through in how they may conduct themselves in the boardroom. A board thrives on people thinking independently and is a collection of diverse minds speaking with one voice.It is important to establish rules of etiquette for board meetings.
Topics include: Scheduling the meeting - Electronic Etiquette - Interruptions - Handling Guests - Hierarchy- Dealing with conflicts - Confidentiality - Listening Skills - Apologizing - Rules of Board Communication - Diversity |
| BUSINESS COMMUNICATION |
According to a survey, the # 1 skill for success in the 21st century is the ability to communicate with other people! Learn the importance of communicating effectively in this fun-filled workshop.
Topics include: The importance of "perception " in business communications - Body Language - " Powerful" and " Power-Robbing" words and phrases - Electronic Communication - Video Conferencing - Media of Communication - Communications in today's Organizations - Barriers to Communicating Effectively - Improve your Listening Skills - Understanding People Skills |
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